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OTRS. OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data ...
Certified Associate in Project Management ( CAPM) is a credential offered by the Project Management Institute (PMI). The CAPM is an entry-level certification for project practitioners. Designed for those with less project experience, the CAPM is intended to demonstrate candidates' understanding of the fundamental knowledge, terminology and ...
ISM's Purchasing Managers Index 1948–2012. Purchasing managers' indexes (PMI) are economic indicators derived from monthly surveys of private sector companies.. The three principal producers of PMIs are the Institute for Supply Management (ISM), which originated the manufacturing and non-manufacturing metrics produced for the United States, the Singapore Institute of Purchasing and Materials ...
The Project Management Institute was founded by Ned Engman (McDonnell Douglas Automation), James Snyder, Susan Gallagher (SmithKline & French Laboratories), Eric Jenett (Brown & Root), and J Gordon Davis (Georgia Institute of Technology) at the Georgia Institute of Technology [8] in 1969 as a nonprofit organization.
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The primary goal of CRM systems is integration and automation of sales, marketing, and customer support. Therefore, these systems typically have a dashboard that gives an overall view of the three functions on a single customer view, a single page for each customer that a company may have. The dashboard may provide client information, past ...
Risk management information systems. A risk management information system ( RMIS) is an information system that assists in consolidating property values, claims, policy, and exposure information and providing the tracking and management reporting capabilities to enable the user to monitor and control the overall cost of risk management.