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Skype for Business (formerly Microsoft Lync and Office Communicator) is an enterprise software application for instant messaging and videotelephony developed by Microsoft as part of the Microsoft 365 (formerly Office) suite. It is designed for use with the on-premises Skype for Business Server software, and a software as a service version ...
Skype for Business Server (formerly Microsoft Office Communications Server and Microsoft Lync Server) is real-time communications server software that provides the infrastructure for enterprise instant messaging, presence, VoIP, ad hoc and structured conferences (audio, video and web conferencing) and PSTN connectivity through a third-party gateway or SIP trunk.
Microsoft Teams is a web-based desktop app, originally developed on top of the Electron framework from GitHub which combines the Chromium rendering engine and the Node.js JavaScript platform. [46] Version 2.0 was rebuilt using the Evergreen version of Microsoft Edge WebView2 in place of Electron.
Unified communications is an evolving set of technologies that automates and unifies human and device communications in a common context and experience. It optimizes business processes and enhances human communications by reducing latency, managing flows, and eliminating device and media dependencies. A UC system may include features such as ...
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
Microsoft 365 is a product family of productivity software, collaboration and cloud-based services owned by Microsoft.It encompasses online services such as Outlook.com, OneDrive, Microsoft Teams, programs formerly marketed under the name Microsoft Office (including applications such as Word, Excel, PowerPoint, and Outlook on Microsoft Windows, macOS, mobile devices, and on the web ...
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