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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks.
The virtual help desk resides between the systems management and service desk platforms to work with the systems that track when trouble tickets open and close, to provide an account of what happens during the support process. This level of granular support activity (e.g. the what, how, when, why and even whose mouse click is used) also helps ...
Mantis Bug Tracker is a free and open source, web-based bug tracking system.The most common use of MantisBT is to track software defects.However, MantisBT is often configured by users to serve as a more generic issue tracking system and project management tool.
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The Martian is a 2015 science fiction film directed by Ridley Scott and starring Matt Damon. Drew Goddard adapted the screenplay from the 2011 novel by Andy Weir.It also stars Jessica Chastain, Jeff Daniels, Kristen Wiig, Chiwetel Ejiofor, Sean Bean, Michael Peña, Kate Mara, Sebastian Stan, Aksel Hennie, Mackenzie Davis, Donald Glover, and Benedict Wong.