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  2. Issue tracking system - Wikipedia

    en.wikipedia.org/wiki/Issue_tracking_system

    Issue tracking system. An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but ...

  3. Coupon collector's problem - Wikipedia

    en.wikipedia.org/wiki/Coupon_collector's_problem

    Coupon collector's problem. In probability theory, the coupon collector's problem refers to mathematical analysis of "collect all coupons and win" contests. It asks the following question: if each box of a given product (e.g., breakfast cereals) contains a coupon, and there are n different types of coupons, what is the probability that more ...

  4. Helpdesk and incident reporting auditing - Wikipedia

    en.wikipedia.org/wiki/Helpdesk_and_incident...

    Help desk software systems range in complexity from basic ticket logging to fully integrated CRM systems. Functionality is varied, but the essential core elements are the recording and tracking of support requests. Reporting is important and often complemented by a third party application for user-definable reports.

  5. Ticket (admission) - Wikipedia

    en.wikipedia.org/wiki/Ticket_(admission)

    A ticket is a voucher that indicates that an individual is entitled to admission to an event or establishment such as a theatre, amusement park, stadium, or tourist attraction, or has a right to travel on a vehicle, such as with an airline ticket, bus ticket or train ticket. An individual typically pays for a ticket, but it may be free of charge.

  6. Kerberos (protocol) - Wikipedia

    en.wikipedia.org/wiki/Kerberos_(protocol)

    C. Operating system. Cross-platform. Type. Authentication protocol. Website. web.mit.edu /kerberos /. Kerberos (/ ˈkɜːrbərɒs /) is a computer-network authentication protocol that works on the basis of tickets to allow nodes communicating over a non-secure network to prove their identity to one another in a secure manner.

  7. Airline reservations system - Wikipedia

    en.wikipedia.org/wiki/Airline_reservations_system

    Airline reservations system. Airline reservation systems (ARS) are systems that allow an airline to sell their inventory (seats). It contains information on schedules and fares and contains a database of reservations (or passenger name records) and of tickets issued (if applicable). ARSs are part of passenger service systems (PSS), which are ...

  8. Production support - Wikipedia

    en.wikipedia.org/wiki/Production_Support

    Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...

  9. Lottery mathematics - Wikipedia

    en.wikipedia.org/wiki/Lottery_mathematics

    In a typical 6/49 game, each player chooses six distinct numbers from a range of 1–49. If the six numbers on a ticket match the numbers drawn by the lottery, the ticket holder is a jackpot winner— regardless of the order of the numbers. The probability of this happening is 1 in 13,983,816. The chance of winning can be demonstrated as ...