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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management , and the two terms are sometimes used ...
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Comparison of help desk issue tracking software. This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management . System.
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