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Army Knowledge Online (AKO) was a web application that provided enterprise information services to the United States Army, joint, and Department of Defense customers. AKO was sunset in 2021. [1] The remaining following information is historical in nature. Enterprise services were provided to those customers on both classified and unclassified ...
Defense Travel System. The Defense Travel System (DTS) is a software application used by the U.S. Department of Defense which allows defense travelers to manage their commercial travel in accordance with the government's Joint Travel Regulations. [1]
United States Army Network Enterprise Technology Command (NETCOM) is a US Military unit subordinate to United States Army Cyber Command. NETCOM's mission is to operate and defend the computer networks of the United States Army. The numerical command for NETCOM was 9th Army Signal Command, though this distinction was removed on 1 October 2011.
The Communications-Electronics Command (CECOM) is a Life Cycle Management Command (LCMC) of the United States Army based at Aberdeen Proving Ground, Maryland, United States. It is one of four such commands under the Army Materiel Command (AMC), and is the Army's provider and maintainer of Command, Control, Communications, Computers, Cyber ...
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OTRS. OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data ...
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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.