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Samanage, now part of SolarWinds, an enterprise service-desk and IT asset-management provider, had its headquarters in Cary, North Carolina. The company's flagship product, Samanage, operates as a multi-tenant, Software-as-a-Service (SaaS) system for IT and enterprise service management. As of November 2018, Samanage had more than 1,800 ...
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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Appearance. hide. The history of email entails an evolving set of technologies and standards that culminated in the email systems in use today. [ 1 ] Computer-based messaging between users of the same system became possible following the advent of time-sharing in the early 1960s, with a notable implementation by MIT 's CTSS project in 1965.
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