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Microsoft Access 1.0 [citation needed] CRM V1.0, Tsunami Microsoft CRM 1.0 The platform was initially codenamed Tsunami, but once the decision was made to make it an actual product it was just changed to the initials as the initials were enough of a codename. [211] Danube Phase I Microsoft CRM 1.2 [211] Danube Phase II Microsoft CRM 3 [211] Dino
Software as a service. Software as a service (SaaS / sæs / [1]) is a form of cloud computing in which the provider offers the use of application software to a client and manages all the physical and software resources used by the application. [2] The distinguishing feature of SaaS compared to other software delivery models is that it separates ...
v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
Customer (or consumer) identity and access management (CIAM) is a subset of the larger concept of identity access management (IAM) that focuses on managing and controlling external parties' access to a business' applications, web portals and digital services. [1][2] The biggest difference between typical IAM and CIAM is that CIAM gives its ...
Microsoft (MSFT) is pouring more of its AI-powered Copilot technology into its Microsoft 365 productivity products, including Excel, PowerPoint, Outlook, and Teams. The updates, which include the ...
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