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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   E-commerce. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service ...

3. Help Scout - Wikipedia

   en.wikipedia.org/wiki/Help_Scout

   Help Scout, legally Help Scout PBC, is a global remote company headquartered in Boston, Massachusetts, [1] specializing in help desk software. The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.

4. Remote service software - Wikipedia

   en.wikipedia.org/wiki/Remote_Service_Software

   Remote service software is used by equipment manufacturers to remotely monitor, access and repair products in use at customer sites. It is a secure, auditable gateway for service teams to troubleshoot problems, perform proactive maintenance, assist with user operations and monitor performance. This technology is typically implemented in mission ...

5. Virtual assistant - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant

   A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat , to facilitate interaction with their users.

6. Uniphore - Wikipedia

   en.wikipedia.org/wiki/Uniphore

   Uniphore's speech analytics software, U-Analyze (formerly auMina), [35] helps organizations identify customer problems by analyzing customer dynamics and call center interactions using natural language processing. [36] [33] It uses artificial intelligence and data analysis to monitor agents' in-call movements and optimize training programs. [37]

7. Zendesk - Wikipedia

   en.wikipedia.org/wiki/Zendesk

   Zendesk, Inc. Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before ...