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2. Desk appearance ticket - Wikipedia

   en.wikipedia.org/wiki/Desk_appearance_ticket

   In New York City, a desk appearance ticket (DAT) is an order to appear in the New York City Criminal Court for an arraignment. Details. A person who receives a DAT has been arrested. The DAT is simply one of two alternative means by which a person who is arrested appears for arraignment, or first appearance.

3. Helpdesk and incident reporting auditing - Wikipedia

   en.wikipedia.org/wiki/Helpdesk_and_incident...

   Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations. The audit ensures that all problems reported by users have been adequately documented and that controls ...

4. OTRS - Wikipedia

   en.wikipedia.org/wiki/OTRS

   OTRS. OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data ...

5. Comparison of help desk issue tracking software - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_help_desk...

   Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed . Find sources: "Comparison of help desk issue tracking software" – news · newspapers · books · scholar · JSTOR ( January 2020 ) ( Learn how and when to remove this message )

6. Help Scout - Wikipedia

   en.wikipedia.org/wiki/Help_Scout

   Website. www.helpscout.com. Help Scout, legally Help Scout PBC, is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts. [1] The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.

7. Template:Help desk searches - Wikipedia

   en.wikipedia.org/wiki/Template:Help_desk_searches

   Usage. Help desk searches}} is a navigation template that links to several {{Google custom}} searches that enable Help desk volunteers to answer questions on the Help desk. . The template may also be useful to anyone who edits Wikipedia and wants to look up help pages, guidelines, and instructions from various locatio

8. Networked Help Desk - Wikipedia

   en.wikipedia.org/wiki/Networked_Help_Desk

   Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in. [3] [4] The initiative was created by Zendesk in ...

9. Mobile ticketing - Wikipedia

   en.wikipedia.org/wiki/Mobile_ticketing

   Mobile ticketing is the process whereby customers order, pay for, obtain, and validate tickets using mobile phones. A mobile ticket contains a verification unique to the holder's phone. Mobile tickets reduce the production and distribution costs associated with paper-based ticketing for operators by transferring the burden to the customer, [1 ...