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Free Software Foundation: GPL: C, Web Front-end In Perl: Text files with custom daemon/search engine 1992 4.2.0 [13] 2015-02-26; 9 years ago Helix ALM (aka TestTrack) Perforce Software: Proprietary C++, Qt5, JavaScript: Oracle, PostgreSQL, SQL Server, SQLite: 1996 2024.1 [14] 2024-03-01; 6 months ago HP Quality Center: Hewlett-Packard, formerly ...
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
Peregrine Systems, Inc. was an enterprise software company, founded in 1981, that sold enterprise asset management, change management, and ITIL-based IT service management software. Following an accounting scandal and bankruptcy in 2003, Peregrine was acquired by Hewlett-Packard in 2005. [ 1 ]
Remedy Corporation was a software company that produced the Action Request System and various applications therein. It is one of the biggest and oldest names in ITSM software. [ 1 ] Remedy is now the Service Management Business Unit of BMC Software .
The size of Africa compared to other continents. Africa is the world's second-largest and second-most populous continent after Asia.At about 30.3 million km 2 (11.7 million square miles) including adjacent islands, it covers 20% of Earth's land area and 6% of its total surface area. [7]
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
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