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Comparison of help desk issue tracking software. This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management . System.
Help desk software. Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms ...
HP offers the application as a service desk solution that enables IT to work as a single organization, governed by a consistent set of processes to handle service delivery and support quickly and efficiently. After the acquisition, the product has been updated with the following significant changes: ServiceCenter 3: Client and GUI
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