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A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, [15] and also to satisfy both Customer and IT Provider objectives.
IT as a service (ITaaS) is an operational model where the information technology (IT) service provider delivers an information technology service to a business. [1] [2] The IT service provider can be an internal IT organization or an external IT services company.
Technology is the application of conceptual knowledge for achieving practical goals, especially in a reproducible way. [1] The word technology can also mean the products resulting from such efforts, [2] [3] including both tangible tools such as utensils or machines, and intangible ones such as software.
Information science. Information technology ( IT) is a set of related fields that encompass computer systems, software, programming languages and data and information processing and storage. [1] IT forms part of information and communications technology (ICT). [2] An information technology system ( IT system) is generally an information system ...
An information system ( IS) is a formal, sociotechnical, organizational system designed to collect, process, store, and distribute information. [1] From a sociotechnical perspective, information systems are composed by four components: task, people, structure (or roles), and technology. [2] Information systems can be defined as an integration ...
Technology management is a set of management disciplines that allows organizations in managing their technological fundamentals to create customer advantage. Typical concepts used in technology management are: Technology strategy (a logic or role of technology in organization), Technology forecasting (identification of possible relevant ...
Technology transfer ( TT ), also called transfer of technology ( TOT ), is the process of transferring (disseminating) technology from the person or organization that owns or holds it to another person or organization, in an attempt to transform inventions and scientific outcomes into new products and services that benefit society.
A server is a physical component to IT Infrastructure.. Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also various software and network components.