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2. Navy Marine Corps Intranet - Wikipedia

   en.wikipedia.org/wiki/Navy_Marine_Corps_Intranet

   Though technical support has improved dramatically, and though HP's help desk earned high praise from many survey respondents in 2007, some NMCI users felt that their wait times were excessive when they called the help desk. Further, because NMCI's first priority was to rein in the counterproductive customization and proliferation of ...

3. Naval Information Warfare Systems Command - Wikipedia

   en.wikipedia.org/wiki/Naval_Information_Warfare...

   The Naval Information Warfare Systems Command ( NAVWAR ), based in San Diego, California is one of six SYSCOM Echelon II organizations within the United States Navy and is the Navy's technical authority and acquisition command for C4ISR (Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance), business ...

4. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

5. NIPRNet - Wikipedia

   en.wikipedia.org/wiki/NIPRNet

   The Non-classified Internet Protocol (IP) Router Network [1] ( NIPRNet) is an IP network used to exchange unclassified information, including information subject to controls on distribution, [2] among the private network's users. The NIPRNet also provides its users access to the Internet . It is one of the United States Department of Defense's ...

6. Comparison of issue-tracking systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_issue...

   Comparison of issue-tracking systems. Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

7. Defense Travel System - Wikipedia

   en.wikipedia.org/wiki/Defense_Travel_System

   TraX allows users to submit a help desk ticket and track the progress of open tickets. Training resources. The Defense Travel Management Office (DTMO) provides training resources for using DTS: Web-based training; Distance learning; Courseware; Enterprise Web-based Training System (EWTS) Reference materials; References

8. Helpdesk and incident reporting auditing - Wikipedia

   en.wikipedia.org/wiki/Helpdesk_and_incident...

   Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations. The audit ensures that all problems reported by users have been adequately documented and that controls ...

9. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software automates customer services in diverse ways. It typically consists of at least three parts. These include Ticket Management, Automation Suite, and Reporting/Optimization. Help desk software has a point of contact for customers to send their queries and a ticketing system that tracks and organizes issues for faster resolution.