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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Comparison of issue-tracking systems. Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
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Problem management. Problem management is the process responsible for managing the lifecycle of all problems that happen or could happen in an IT service. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that ...
Choose an achievable number of things to accomplish for each category. Don’t get too granular. Keep it broad and simple. Fill out your list and do your best to keep the same number of items in ...
Issue tracking encompasses much more than help tickets. A help desk is a help desk. Issue tracking can also include SLA management, task tracking, project tracking, equipment tracking, creating a knowledge base, CRM, etc. I think they should be kept separate, and infact many functions could be broken out.
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Ticket resale (also known as ticket scalping or ticket touting when done for profit) is the act of reselling tickets for admission to events. Tickets are bought from licensed sellers and then sold for a price determined by the individual or company in possession of the tickets.
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