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  2. Technical support scam - Wikipedia

    en.wikipedia.org/wiki/Technical_support_scam

    Scam baiters may also attempt to lure scammers into exposing their unethical practices by leaving dummy files or malware disguised as confidential information such as credit/debit card information and passwords on a virtual machine, which the scammer may attempt to steal, only to become infected.

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    The dashboard may provide client information, past sales, previous marketing efforts, and more, summarizing all of the relationships between the customer and the firm. Operational CRM is made up of 3 main components: sales force automation, marketing automation, and service automation.

  4. Project Management Institute - Wikipedia

    en.wikipedia.org/wiki/Project_Management_Institute

    The Project Management Institute was founded by Ned Engman (McDonnell Douglas Automation), James Snyder, Susan Gallagher (SmithKline & French Laboratories), Eric Jenett (Brown & Root), and J Gordon Davis (Georgia Institute of Technology) at the Georgia Institute of Technology [8] in 1969 as a nonprofit organization.

  5. Phishing - Wikipedia

    en.wikipedia.org/wiki/Phishing

    Clone phishing is a type of attack where a legitimate email with an attachment or link is copied and modified to contain malicious content. The modified email is then sent from a fake address made to look like it's from the original sender. The attack may appear to be a resend or update of the original email.

  6. Satyam scandal - Wikipedia

    en.wikipedia.org/wiki/Satyam_scandal

    The Satyam Computer Services scandal was India's largest corporate fraud until 2010. The founder and directors of India -based outsourcing company Satyam Computer Services, falsified the accounts, inflated the share price, and stole large sums from the company. Much of this was invested in property. The swindle was discovered in late 2008 when ...

  7. Project portfolio management - Wikipedia

    en.wikipedia.org/wiki/Project_portfolio_management

    Project portfolio management ( PPM) is the centralized management of the processes, methods, and technologies used by project managers and project management offices (PMOs) to analyze and collectively manage current or proposed projects based on numerous key characteristics. The objectives of PPM are to determine the optimal resource mix for ...

  8. Purchasing Managers' Index - Wikipedia

    en.wikipedia.org/wiki/Purchasing_Managers'_Index

    ISM's Purchasing Managers Index 1948–2012. Purchasing managers' indexes (PMI) are economic indicators derived from monthly surveys of private sector companies.. The three principal producers of PMIs are the Institute for Supply Management (ISM), which originated the manufacturing and non-manufacturing metrics produced for the United States, the Singapore Institute of Purchasing and Materials ...

  9. Innovation management - Wikipedia

    en.wikipedia.org/wiki/Innovation_management

    e. Innovation management is a combination of the management of innovation processes, and change management. It refers to product, business process, marketing and organizational innovation. Innovation management is the subject of ISO 56000 (formerly 50500) [1] series standards being developed by ISO TC 279 . Innovation management includes a set ...