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2. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...

3. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   genesys .com. Genesys Cloud Services, Inc. ( Genesys ), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was ...

4. Avaya - Wikipedia

   en.wikipedia.org/wiki/Avaya

   Avaya LLC. Avaya LLC, often shortened to Avaya ( / əˈvaɪ.ə /) and formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey, [3] that provides cloud communications and workstream collaboration services. The company's platform includes unified communications and contact center services.

5. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   E-commerce. A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service ...

6. 8x8 - Wikipedia

   en.wikipedia.org/wiki/8x8

   Financials as of March 31, 2022. [update] [4] 8x8, Inc. is an American provider of Voice over IP products. Its products include cloud-based voice, contact center, video, mobile and unified communications for businesses. Since 2018, 8x8 manages Jitsi .

7. RingCentral - Wikipedia

   en.wikipedia.org/wiki/RingCentral

   RingCentral began offering its MVP and Contact Center features to Amazon Web Services in February 2023. RingSense, an AI platform, was launched in March 2023. In April 2023, Vodafone Italy and RingCentral partnered to roll out Vodafone Business UC. In May 2023, Vodafone Portugal and RingCentral announced the Vodafone One Net TeamCollaboration ...