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  2. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

  3. Help desk - Wikipedia

    en.wikipedia.org/wiki/Help_desk

    E-commerce. A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user ...

  4. Application analyst - Wikipedia

    en.wikipedia.org/wiki/Application_analyst

    In the US, an application analyst (also applications systems analyst) is someone whose job is to support a given application or applications. This may entail some computer programming, some system administration skills, and the ability to analyze a given problem, diagnose it and find its root cause, and then either solve it or pass the problem on to the relevant people if it does not lie ...

  5. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

  6. Medical Assistants: What do they do? - WebMD

    www.webmd.com/a-to-z-guides/what-is-a-medical...

    Medical assistant administrative duties. These may include: Greeting patients. Answering phones and scheduling appointments. Filing and updating medical records. Coding and completing insurance ...

  7. Customer support - Wikipedia

    en.wikipedia.org/wiki/Customer_support

    Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [1] Regarding technology products such as mobile phones, televisions, computers, software products or ...

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