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If you're having problems accessing AOL Mail through third-party applications, such as Outlook or Thunderbird, try troubleshooting with these suggestions to make sure your email works where and when you need it.
Outlook on the web (formerly Outlook Web App and Outlook Web Access [2]) is a personal information manager web app from Microsoft. It is a web-based version of Microsoft Outlook, and is included in Exchange Server and Exchange Online (a component of Microsoft 365 .)
If you use a 3rd-party email app to access your AOL Mail account, you may need a special code to give that app permission to access your AOL account. Learn how to create and delete app passwords.
Outlook.com, formerly Hotmail, is a free personal email service offered by Microsoft. This includes a webmail interface featuring mail, calendaring, contacts, and tasks services. Outlook can also be accessed via email clients using the IMAP or POP protocols.
Outlook Web App, also known as Outlook on the web, allows you to access your Outlook email account from a web browser.
If you use AOL two-step verification or an older email app, you may need to use an app specific password to access AOL Mail. Learn how to generate third-party app passwords and remember, app passwords are only valid for the app they are created for and remain valid until you sign out or remove access to the app. At that time, a new password will need to be created.
Microsoft Office password protection is a security feature that allows Microsoft Office documents (e.g. Word, Excel, PowerPoint) to be protected with a user-provided password.
Use the IMAP settings below to download your email from AOL Mail into a third-party email app, like Thunderbird, Outlook, or Mac Mail. For accounts with a lot of content, it can take several days or longer to download everything. If you need specific instructions to configure your app with our settings or to check the progress of your download, please reach out to the app developer.
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