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OTRS. OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data ...
Help Scout, legally Help Scout PBC, is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts. The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.
Comparison of issue-tracking systems. Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
Best for organizing recipes: Paprika. Best for healthy eating: PlateJoy. Best for social support: Plan to Eat. Best for limiting food waste: Yummly. Best for meal prepping: MealPrepPro. Best ...
Among other things, RT offers custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles. RT has many ways to highly customize creating and updating tickets, owners, dependencies, custom everything, and workflows. A web interface is available for both logged in users and guest/customer/end ...
Zendesk, Inc. Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management , and the two terms are sometimes used ...
Comparison of help desk issue tracking software. This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management . System.
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