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Downtime. The term downtime (also (system) outage or (system) drought colloquially) is used to refer to periods when a system is unavailable. The unavailability is the proportion of a time-span that a system is unavailable or offline. This is usually a result of the system failing to function because of an unplanned event, or because of routine ...
Event Viewer is a component of Microsoft 's Windows NT operating system that lets administrators and users view the event logs, typically file extensions .evt and .evtx, on a local or remote machine. Applications and operating-system components can use this centralized log service to report events that have taken place, such as a failure to ...
Log management is the process for generating, transmitting, storing, accessing, and disposing of log data. A log data (or logs) is composed of entries (records), and each entry contains information related to a specific event that occur within an organization’s computing assets, including physical and virtual platforms, networks, services, and cloud environments.
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Patch management is a part of vulnerability management – the cyclical practice of identifying, classifying, remediating, and mitigating vulnerabilities. Security patches are the primary method of fixing security vulnerabilities in software. Currently Microsoft releases its security patches once a month ("patch Tuesday"), and other operating ...
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
Application service management (ASM) is an emerging discipline within systems management that focuses on monitoring and managing the performance and quality of service of business transactions. ASM can be defined as a well-defined process and use of related tools to detect, diagnose, remedy, and report the service quality of complex business ...
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