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By the end of 2021, the City of New York financed more than 200,000 affordable homes since 2014, breaking the all-time record previously set by former Mayor Ed Koch. [3] The Agency also enforces the City's Housing Maintenance Code, [ 4 ] which covers heat and hot water, mold, pests, gas leaks, fire safety, and more.
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Outside of New York City, NYC's 311 service can be accessed by calling (212) NEW-YORK (212-639-9675) (dialing 3-1-1 outside of New York City may contact the local municipality's 311 service). There is also a website and a mobile app to access the 311 service. [12] Between 2003 and 2006 NYC311 received more than 30 million calls.
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Created in 1993, the department was the first of its kind nationally; with a mission exclusively focused on the issue of homelessness. [7] The Department of Homeless Services was created in response to the growing number of homeless New Yorkers and the 1981 New York Supreme Court Consent Decree that mandates the State provide shelter to all homeless people. [8]
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