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Smarsh is a "software as a service" (SaaS) company headquartered in Portland, Oregon, with nine offices worldwide. [ 3 ] [ 4 ] The company provides comprehensive archiving and has compliance, supervision and e-discovery solutions [ buzzword ] for companies in highly regulated industries, including public sector and financial services.
Established in 1997, Actiance provided call center support and CRM enablement for instant messaging, web chat, and email. Working with AOL, Yahoo!, MSN, and Microsoft, Actiance established the industry's first CAP agreements (Certified Access Programs), providing enhanced access to public IM networks.
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Smarsh was born in rural Kansas and grew up on farms and in small towns. Her family moved frequently, and she attended eight schools before she reached ninth grade. [2] She attended the University of Kansas starting in 1998, and received her MFA in nonfiction writing from Columbia University.
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