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A contact manager is a software program that enables users to easily store and find contact information, such as names, addresses and telephone numbers. They are databases that provide an integrated approach to tracking information and communication activities linked to contacts. Simple ones for personal use are included in most smartphones.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
Act! (formerly Sage ACT!) is a customer relationship management (CRM) software and marketing automation software platform for small and mid-sized businesses. It has a history of changes in ownership, name, and features since its launch in 1987.
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Microsoft Outlook is a personal information manager software system from Microsoft, available as a part of the Microsoft 365 software suites. It offers email management, contact storage, calendar scheduling, and task tracking, and can function independently or as part of a larger Microsoft ecosystem.
Genesys is an American software company that sells cloud-based and hybrid cloud solutions for customer experience and call center technology. It was founded in 1990 and has acquired several other companies, including Interactive Intelligence and LogMeIn.
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