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v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Enterprise resource planning (ERP) is the integrated management of main business processes, often in real time and mediated by software and technology. ERP is usually referred to as a category of business management software —typically a suite of integrated applications —that an organization can use to collect, store, manage and interpret ...
Salesforce, Inc. is an American cloud -based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.
Website. www .oracle .com /applications /erp /. Oracle Cloud Enterprise Resource Planning is a cloud -based ERP software application suite introduced by Oracle Corporation in 2012. [2] Oracle ERP Cloud manages enterprise functions including accounting, financial management, project management, and procurement. [3]
Microsoft Dynamics was a line of Business Applications, containing enterprise resource planning (ERP) and customer relationship management (CRM). Microsoft marketed Dynamics applications through a network of reselling partners who provided specialized services. Microsoft Dynamics formed part of "Microsoft Business Solutions".
Enterprise planning systems address the resources that are available or not available to an enterprise and its ability to produce products or resources and/or provide services. It also considers those factors that will positively or negatively affect the firm's ability to run these actions. Enterprise planning systems will tend to vary and are ...
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