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2. OTRS - Wikipedia

   en.wikipedia.org/wiki/OTRS

   OTRS. OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data ...

3. Comparison of issue-tracking systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_issue...

   Comparison of issue-tracking systems. Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

4. Helpdesk and incident reporting auditing - Wikipedia

   en.wikipedia.org/wiki/Helpdesk_and_incident...

   Today, there are many software choices which help management operate the help desk functions. In addition, these software products greatly improve the auditing of help desk operation. Help desk software is management software that automates many features of an organization's help desk environment, such as automated email response. It gives ...

5. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

6. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   Issue tracking system. An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but ...

7. Access a free AOL plan - AOL Help

   help.aol.com/articles/free-aol-plan-faqs

   Access a free AOL plan. If you're already connected to the internet and not using AOL dial-up, you have free access to AOL software, email and several other services. This includes your AOL username and email account accessible at mail.aol.com, AOL security services protecting against spam and viruses within your AOL mail account, your AOL ...