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This can include the management of computer hardware and software, such as workstations (desktops, laptops, notebooks, etc.), servers, network devices, storage devices, IT security devices, etc. of a company. Major sub-services included in RIM are: Service desk / Help desk; Proactive monitoring of server and network devices; Workstation management
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1999-323-EC- Council Decision of 3 May 1999 on the establishment of a Financial Regulation governing the budgetary aspects of the management by the Secretary- General of the Council, of contracts concluded in his name, on behalf of certain Member States, relating to the installation and the functioning of the Help Desk Server of the Management Unit and of the Sirene Network Phase II (repealed)
1999-322-EC- Council Decision of 3 May 1999 authorising the Secretary-General of the Council of the European Union in the context of the integration of the Schengen acquis into the framework of the European Union to act as representative of certain Member States for the purposes of concluding contracts relating to the installation and functioning of the Help Desk Server of the Management Unit ...
2003-835-EC- Council Decision of 27 November 2003 on the repeal of the decision authorising the Secretary-General of the Council in the context of the integration of the Schengen acquis into the framework of the European Union to act as representative of certain Member States for the purposes of concluding contracts relating to the installation and the functioning of the "Help Desk Server" of ...
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2 ] studied the value of an organization's help desks.
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