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2. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

3. List of the largest software companies - Wikipedia

   en.wikipedia.org/wiki/List_of_the_largest...

   The Forbes list for software companies includes only pure play (or nearly pure play) software companies and excludes manufacturers, consumer electronics companies, conglomerates, IT consulting firms, and computer services companies even if they have large software divisions. The top 50 companies in terms of market capitalization in the 2023 ...

4. Zendesk - Wikipedia

   en.wikipedia.org/wiki/Zendesk

   Zendesk, Inc. Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before ...

5. Comparison of IRC clients - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_IRC_clients

   The Direct Client-to-Client Protocol (DCC) has been the primary method of establishing connections directly between IRC clients for a long time now. Once established, DCC connections bypass the IRC network and servers, allowing for all sorts of data to be transferred between clients including files and direct chat sessions. Client.

6. Text (company) - Wikipedia

   en.wikipedia.org/wiki/Text_(company)

   Text (formerly LiveChat Software, WSE: TXT) [4] is a customer service software company. [5] It provides programmable tools for making B2B and B2C communication functions using its web service APIs. [6] It is also making software as a service products related to artificial intelligence, customer support, e-commerce, and lead generation.

7. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...