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2. Kana Software - Wikipedia

   en.wikipedia.org/wiki/Kana_Software

   KANA Software, Inc. is a wholly owned subsidiary of Verint Systems (NASDAQ: VRNT) and provides on-premises and cloud computing hosted customer relationship management software products to many of the Fortune 500, mid-market businesses and government agencies.

3. Oracle Corporation - Wikipedia

   en.wikipedia.org/wiki/Oracle_Corporation

   Oracle's core application software is a suite of enterprise software products, such as enterprise resource planning (ERP) software, human capital management (HCM) software, customer relationship management (CRM) software, enterprise performance management (EPM) software, Customer Experience Commerce (CX Commerce) and supply chain management ...

4. Free software - Wikipedia

   en.wikipedia.org/wiki/Free_software

   Often some level of support is included in the purchase of proprietary software, but additional support services (especially for enterprise applications) are usually available for an additional fee. Some proprietary software vendors will also customize software for a fee. [52] The Free Software Foundation encourages selling free software.

5. Customer Service System - Wikipedia

   en.wikipedia.org/wiki/Customer_Service_System

   The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.

6. (24)7.ai - Wikipedia

   en.wikipedia.org/wiki/(24)7.ai

   [24]7.ai (full company name [24]7.ai, Inc.) is a customer service software and services company based in California that uses artificial intelligence and machine learning to provide targeted customer service.

7. Custom software - Wikipedia

   en.wikipedia.org/wiki/Custom_software

   Custom software (also known as bespoke software or tailor-made software) is software that is developed specifically for some specific organization or other user. As such, it can be contrasted with the use of out-of-the-box software packages developed for the mass market, such as commercial off-the-shelf software, or existing free software.