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  2. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

  3. Data center management - Wikipedia

    en.wikipedia.org/wiki/Data_center_management

    A library help desk. Technical support (often shortened to tech support) refers to services. Within a corporation, these are also known as help desks [38] often arrange their technical support structure as a three-tier (plus two) system: [39] Tier 1: Basic help desk – initial point of contact, including software opening a trouble ticket.

  4. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    ITIL regards a call centre or help desk as similar kinds of tech support which provide only a portion of what a service desk can offer. A service desk has a more broad and user-centered approach which is designed to provide the user with an informed single point of contact for all IT requirements. A service desk seeks to facilitate the ...

  5. Help desk - Wikipedia

    en.wikipedia.org/wiki/Help_desk

    E-commerce. A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user ...

  6. Get 24x7 Live Tech Support for Any Device | AOL

    www.aol.com/products/tech-support

    Get support day or night for your AOL account, security software or just about any device you own. 24x7 support for your AOL account issues plus security products. Learn more. Unlimited tech ...

  7. Premium Tech Support with Assist by AOL | AOL Products

    www.aol.com/products/tech-support/assist

    Annual Support Plan. $139.99/yr Save $15.89 per year. Our best value! Get a full year of tech support for nearly any issue on multiple computers and devices. Annual Plan.

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