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For security reasons, if Recovery Key or Two-Step Verification (not Two-Factor Authentication) is turned on, Apple will not reset the password for an Apple ID account. To reset the password when these security features are enabled, both the Recovery Key and at least one trusted device is required.
To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. Reset a forgotten password. Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper.
1. Go to the Sign-in Helper. 2. Enter your recovery phone number or email address that you have access to. 3. Click Continue. 4. Click Yes, send me a verification code. - We'll send a code to the phone number or email address you provided.
To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
Add, replace or remove AOL account recovery info. Keep a valid mobile phone number or email address on your account in case you ever lose your password or run into a prompt to verify your account after signing in. We'll also include your recovery email address when sending a notification of changes made to your account.
If a user password is forgotten, the master password or recovery key may be used to decrypt the files instead. FileVault recovery key is different from a Mac recovery key, which is a 28-character code used to reset your password or regain access to your Apple ID. Migration
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