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2. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

3. Data center management - Wikipedia

   en.wikipedia.org/wiki/Data_center_management

   A library help desk. Technical support (often shortened to tech support) refers to services. Within a corporation, these are also known as help desks [38] often arrange their technical support structure as a three-tier (plus two) system: [39] Tier 1: Basic help desk – initial point of contact, including software opening a trouble ticket.

4. Intelligence Support Activity - Wikipedia

   en.wikipedia.org/wiki/Intelligence_Support_Activity

   The United States Army Intelligence Support Activity (USAISA), frequently shortened to Intelligence Support Activity (ISA), also known at various times as Mission Support Activity (MSA), Office of Military Support (OMS), Field Operations Group (FOG), Studies and Analysis Activity (SAA), Tactical Concept Activity, Tactical Support Team, and Tactical Coordination Detachment, [1] and also ...

5. Network operations center - Wikipedia

   en.wikipedia.org/wiki/Network_operations_center

   The earliest NOCs started during the 1960s. A Network Control Center was opened in New York by AT&T in 1962 which used status boards to display switch and routing information, in real-time, from AT&T's most important toll switches. AT&T later replaced this Network Control Center with a modernized NOC in 1977, located in Bedminster, New Jersey.

6. Recruitment - Wikipedia

   en.wikipedia.org/wiki/Recruitment

   An example of a three-tier recruitment model: Tier 1 - Contact/help desk - This tier acts as the first point of contact where recruitment requests are being raised. If the requests are simple to fulfil or are queries in nature, resolution may take place at this tier. Tier 2 - Administration - This tier manages mainly the administration processes

7. Systems integrator - Wikipedia

   en.wikipedia.org/wiki/Systems_integrator

   Systems integrator. A systems integrator (or system integrator) is a person or company that specializes in bringing together component subsystems into a whole and ensuring that those subsystems function together, [1] a practice known as system integration. They also solve problems of automation. [2] Systems integrators may work in many fields ...