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Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. Learn about the value, structure, and types of help desks, and how they differ from call centers and customer service.
Two years’ post-qualification experience in help desk services; and; Good interpersonal and communication skills. IT Certifications to look for are CompTIA, Cisco, Microsoft and W3Schools depending on the project or information systems maintenance needs. [2]
Find out how to get live expert help with your AOL needs, such as email and passwords, technical questions, or mobile email. You can also access help articles, social media support, or 24/7 phone support for paid members.
Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more. Find the support options to contact customer care by email, chat, or phone number on the AOL Help page.
Remote Support technology tries to reduce help-desk centres cost-issues – all transport-related expenses are immediately trimmed down, for instance. Modern day technology enables that any technician using Remote Support is able to assist a customer just like it was physically side-by-side.
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