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Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.
Two years’ post-qualification experience in help desk services; and; Good interpersonal and communication skills. IT Certifications to look for are CompTIA, Cisco, Microsoft and W3Schools depending on the project or information systems maintenance needs. [2]
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. Learn about the value, structure, and types of help desks, and how they differ from call centers and customer service.
Learn how to prevent shoulder pain caused by repetitive, awkward, or stressful movements at work. Find out how to adjust your workspace, posture, and habits to reduce your risk of injury and pain.
Explore 12 suggestions for jobs that can fit your passions, interests, and anxiety symptoms. Learn about the pros and cons of different fields, such as veterinary technician, archivist, and janitor.
Learn how ADHD symptoms can affect your work performance and what you can do to manage them. Find out your legal rights, accommodation options, and tips for communicating with your employer and co ...
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