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Learn how to access your AOL account if you forget your password or username, and how to update your password regularly. Follow the steps to use Sign-in Helper, AOL Account security page, or AOL mobile apps to manage your password.
Learn how to turn off 2-step verification and receive a verification code to sign into your AOL account. You can use phone verification or authenticator app verification to add an extra security step.
Learn how to generate and use an app password to access your AOL Mail account on third-party email apps that do not use the AOL Mail sign-in page. App passwords are randomly generated codes that remain active even if you change your main account password.
Learn how to troubleshoot common sign-in issues, such as forgetting your username or password, getting an invalid password error, or being asked to verify your identity. Find out how to use the Sign-in Helper, reset your password, or contact AOL Customer Care for live support.
Learn how to add, replace or remove a mobile phone number or email address as your account recovery info. This helps you access your account if you lose your password or need to verify your identity.
Learn how to use an app password, AOL Desktop Gold, or the AOL Mail website to access your account from outdated apps that could leave your account vulnerable. Find out how to sync your account with the latest secure sign-in method on various platforms and devices.
Learn how to recover your password or username if you forgot them and have access to your email account. Go to Special:PasswordReset and follow the instructions.
A security key is a physical device that gets uniquely associated with your AOL account after you enable it. Each time you sign in with your password, you'll be prompted to approve access to your account using your key. This prevents anyone who doesn't have your security key device from gaining access to your account.
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