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Salesforce, Inc. [1] Salesforce, Inc. is an American cloud -based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.
This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997, due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities.
ERP provides an integrated and continuously updated view of the core business processes using common databases maintained by a database management system. ERP systems track business resources—cash, raw materials, production capacity —and the status of business commitments: orders, purchase orders, and payroll.
About the Salesforce Platform and the AppExchange The Salesforce Platform is the world's most trusted and comprehensive cloud platform for building social and mobile cloud apps.
This is a list of notable enterprise resource planning (ERP) software. The first section is devoted to free and open-source software , and the second is for proprietary software . Free and open-source ERP software [ edit ]
Oracle Applications comprise the applications software or business software of the Oracle Corporation both in the cloud and on-premises. The term refers to the non-database and non-middleware parts. The suite of applications includes enterprise resource planning, enterprise performance management, supply chain & manufacturing, human capital ...
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