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  2. Microsoft Configuration Manager - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Configuration...

    Microsoft Configuration Manager (ConfigMgr) is a systems management software product developed by Microsoft for managing large groups of computers providing remote control, patch management, software distribution, operating system deployment, and hardware and software inventory . Configuration Manager supports the Microsoft Windows and Windows ...

  3. List of Microsoft software - Wikipedia

    en.wikipedia.org/wiki/List_of_Microsoft_software

    Microsoft is a developer of personal computer software. It is best known for its Windows operating system, the Internet Explorer and subsequent Microsoft Edge web browsers, the Microsoft Office family of productivity software plus services, and the Visual Studio IDE.

  4. List of Microsoft 365 applications and services - Wikipedia

    en.wikipedia.org/wiki/List_of_Microsoft_365...

    Microsoft Office is a set of interrelated desktop applications, servers and services, collectively referred to as an office suite, for the Microsoft Windows and macOS operating systems. This list contains all the programs that are, or have been, in Microsoft Office since

  5. Microsoft Customer Care Framework - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Customer_Care...

    Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named the ...

  6. System Center Operations Manager - Wikipedia

    en.wikipedia.org/wiki/System_Center_Operations...

    System Center Operations Manager ( SCOM) is a cross-platform data center monitoring system for operating systems and hypervisors. It uses a single interface that shows state, health, and performance information of computer systems. It also provides alerts generated according to some availability, performance, configuration, or security ...

  7. Microsoft Mouse and Keyboard Center - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Mouse_and...

    Features. Whereas Microsoft mice and Microsoft keyboards were previously controlled from two separate programs – IntelliPoint and IntelliType – the Mouse and Keyboard Center is responsible for both kinds of devices. 32- and 64-bit versions of the software are available, and the program integrates with Windows 8 and above's "Modern UI" interface.

  8. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  9. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...

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