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Remote support. In information technology (IT), remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system. Although its main focus is the access to computers located anywhere in the world, the ...
Remote administration refers to any method of controlling a computer or other Internet-connected device, such as a smartphone, from a remote location. There are many commercially available and free-to-use software that make remote administration easy to set up and use. Remote administration is often used when it's difficult or impractical to be ...
Remote work (also called telecommuting, telework, work from home —or WFH as an initialism, hybrid work, and other terms) is the practice of working from one's home or another space rather than from an office .
Remote Desktop Protocol. Remote Desktop Protocol ( RDP) is a proprietary protocol developed by Microsoft Corporation which provides a user with a graphical interface to connect to another computer over a network connection. [1] The user employs RDP client software for this purpose, while the other computer must run RDP server software.
Included with. Windows 10 and later. Type. Remote controlling feature. Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. [1] [2] [3] It is based on the Remote Desktop Protocol (RDP).
A remote access service ( RAS) is any combination of hardware and software to enable the remote access tools or information that typically reside on a network of IT devices. A remote access service connects a client to a host computer, known as a remote access server. [1] The most common approach to this service is remote control of a computer ...
TeamViewer is a remote access and remote control computer software, allowing maintenance of computers and other devices. It was first released in 2005, and its functionality has expanded step by step. TeamViewer is proprietary software that requires registration and is free of charge for non-commercial use.
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related to: remote support definitionExtensive CRM functionality and integration capabilities - Better Buys