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Although highly redacted, the report contained significant criticisms of Trailblazer, and included some relatively minor criticisms of ThinThread, for example, citing a low "quality of service and support" from the ThinThread program team, a lack of documentation, a lack of a configuration management system, and a lack of a trouble ticket ...
Issue tracking encompasses much more than help tickets. A help desk is a help desk. Issue tracking can also include SLA management, task tracking, project tracking, equipment tracking, creating a knowledge base, CRM, etc. I think they should be kept separate, and infact many functions could be broken out.
However, trouble reports were initially tracked on a traditional paper ticket system. This was until Bill Scheible, a manager at Tymnet, wrote a small FORTRAN IV program to maintain a list of problem reports and track their status in a System 1022 database (a hierarchical database system for TOPS-10 published by Software House).
Service assurance. Service assurance, in telecommunications, is the application of policies and processes by a Communications Service Provider (CSP) to ensure that services offered over networks meet a pre-defined service quality level for an optimal subscriber experience. The practice of service assurance enables CSPs to identify faults in the ...
Peregrine Systems was founded in 1981 in Irvine, California. The founders and employees were Chris Cole, Gary Story, Ed Beck, Kevin Keyes and Richard Diederich. They started selling Peregrine Network Management System (PNMS) on a Series One computer while developing an MVS version. The MVS client/server solutions for PNMS became available in 1995.
JetBlue Airways Corporation (stylized as jetBlue) is an American low-cost airline. It is headquartered in the Long Island City neighborhood of the New York City borough of Queens. It also maintains corporate offices in Utah and Florida.
The former AFC barrier gates at Southern Cross station in the Melbourne Metcard AFC System. An automated fare collection (AFC) system is the collection of components that automate the ticketing system of a public transportation network – an automated version of manual fare collection. An AFC system is usually the basis for integrated ticketing .
Ticket-in, ticket-out ( TITO) is a technology used in modern slot machines and other electronic gambling machines in which the machine pays out the player's money by printing a barcoded ticket rather than dispensing coins or tokens. The player may then redeem the ticket for cash at a designated location in the gambling establishment, or redeem ...
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