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2. Microsoft Dynamics 365 - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Dynamics_365

   Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.

3. Microsoft Customer Care Framework - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Customer_Care...

   Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named the ...

4. Microsoft takes its AI push to customer service call centers

   www.aol.com/news/microsoft-takes-ai-push...

   By Stephen Nellis. (Reuters) - Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI ...

5. Technical support scam - Wikipedia

   en.wikipedia.org/wiki/Technical_support_scam

   Technical support scams rely on social engineering to persuade victims that their device is infected with malware. [15] [16] Scammers use a variety of confidence tricks to persuade the victim to install remote desktop software, with which the scammer can then take control of the victim's computer.

6. Microsoft's AI software is gaining traction with enterprise ...

   www.aol.com/finance/microsofts-ai-software...

   Microsoft says more of its customers are signing up for and using its generative AI-based Copilot software, a sign that its AI investments are beginning to pay off.The tech giant is pouring ...

7. Microsoft - Wikipedia

   en.wikipedia.org/wiki/Microsoft

   Microsoft Corporation is an American multinational corporation and technology company headquartered in Redmond, Washington. [2] Its best-known software products are the Windows line of operating systems, the Microsoft 365 suite of productivity applications, the Azure cloud computing platform and the Edge web browser.