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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
This help page is a how-to guide. It explains concepts or processes used by the Wikipedia community. It is not one of Wikipedia's policies or guidelines , and may reflect varying levels of consensus .
E-commerce. A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user ...
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related to: help desk entrartipsandchoices.com has been visited by 100K+ users in the past month
justanswer.com has been visited by 100K+ users in the past month