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2. Call center industry in the Philippines | Wikipedia

   en.wikipedia.org/wiki/Call_center_industry_in...

   Call centers began in the Philippines as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support. The call center industry is one of the fastest ...

3. Business process outsourcing in the Philippines | Wikipedia

   en.wikipedia.org/wiki/Business_process...

   One of the most dynamic and fastest growing sectors in the Philippines is the information technology – business process outsourcing (IT-BPO) industry. The industry is composed of eight sub-sectors, namely, knowledge process outsourcing and back offices, animation, call centers, software development, game development, engineering design, and ...

4. Call centre | Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call ...

5. Advanced Contact Solutions | Wikipedia

   en.wikipedia.org/wiki/Advanced_Contact_Solutions

   Advanced Contact Solutions manages five call centres with about 7,000 seats in various cities in and near Manila, including Makati, Quezon City, and Lipa City. [3] ACS is considered to be one of the 39 largest call centres in the Philippines. [4] In 2007, ACS had a revenue of P2.6 billion. [5] The company handled inbound calls and electronic mail from customers, provide outbound telemarketing ...

6. Foundever | Wikipedia

   en.wikipedia.org/wiki/Foundever

   Foundever (previously known as Sitel and Sykes) is a privately owned customer experience technology company headquartered in Luxembourg City. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 170,001 employees and $4 billion in revenue.

7. Talk : Call center industry in the Philippines | Wikipedia

   en.wikipedia.org/wiki/Talk:Call_center_industry...

   Call centers in the Philippines: no criticisms? I've noticed that this article is, more or less, biased in favor of call centers as a career and as a business opportunity.