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microsoft .com. Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM ...
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
This section lists proprietary software that includes software, hosting, and support with a single vendor. This section includes free services. Name. Licensed version available. Last stable version. Web content management. Group content management. Enterprise content management. Adobe Business Catalyst.
By Stephen Nellis. (Reuters) - Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI ...
Microsoft Server products require a CAL for each unique client regardless of how many will be connecting at any single point in time. [6] Some of Microsoft's server software programs do not require CALs at all, as is the case of Windows Server Web Edition. Microsoft SQL Server can be licensed for CALs, or alternatively by CPU cores.
v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Software as a service. Software as a service (SaaS / sæs / [1]) is a form of cloud computing in which the provider offers the use of application software to a client and manages all the physical and software resources used by the application. [2] The distinguishing feature of SaaS compared to other software delivery models is that it separates ...
Moodle – Free and open-source learning management system. OLAT – Web-based Learning Content Management System. Omeka – Content management system for online digital collections. openSIS – Web-based Student Information and School Management system. Sakai Project – Web-based learning management system.
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