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Comparison of issue-tracking systems. Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
OTRS. OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data ...
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Jira is a commercial software product that can be licensed for running on-premises or available as a hosted application. Atlassian provides Jira for free to open source projects meeting certain criteria, and to organizations that are non-academic, non-commercial, non-governmental, non-political, non-profit, and secular. For academic and ...
The software incorporates an integrated ticket-based Help Desk module used to assist issues to be captured and tracked through to completion. There is also a software module that allows Lansweeper to orchestrate software updates on Windows computers.
Tagged repairs in process can be seen on lower shelves at left, and service parts in labeled boxes seen above them. A computer repair technician is a person who repairs and maintains computers and servers. The technician 's responsibilities may extend to include building or configuring new hardware, installing and updating software packages ...
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. [1] [2] Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework ( MOF) and ITIL . SCSM has integrated ITIL compliant fulfillment of service requests.
Slack provides mobile apps for iOS and Android in addition to their web browser client and desktop clients for MacOS, Windows, and Linux (beta). Slack is also available for the Apple Watch, allowing users to send direct messages, see mentions, and make simple replies. Business model
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