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ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline. It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ...
Lean software development is a translation of lean manufacturing principles and practices to the software development domain. Adapted from the Toyota Production System, [1] it is emerging with the support of a pro-lean subculture within the agile community. Lean offers a solid conceptual framework, values and principles, as well as good ...
Knowledge-centered support. Knowledge-Centered Service ( KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation, [1] a non-profit alliance of service organizations.
The Service Automation Framework (SAF) is a set of best practices for the automated delivery of services. The concept builds further on the self-service practices of ITIL and IT Service Management. In its current form, the SAF is published as in a series of volumes, covering different processes of service automation. [1]
Learning alliance. A learning alliance is a diverse network of individuals committed to improving knowledge on a specific research topic. [1] Learning alliances are often made up of small networks of public, private and/or civil society actors seeking to further social or political change.
ITIL security management describes the structured fitting of security into an organization. ITIL security management is based on the ISO 27001 standard. "ISO/IEC 27001:2005 covers all types of organizations (e.g. commercial enterprises, government agencies, not-for profit organizations). [1] ISO/IEC 27001:2005 specifies the requirements for ...
Learning Tools Interoperability ( LTI) is an education technology specification developed by 1EdTech ( IMS Global Learning Consortium at the time of creation). It specifies a method for a learning system to invoke and to communicate with external systems. [1] In the current version of the specification, v1.3, this is done using OAuth2, OpenID ...
The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.
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