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ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline. It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ...
Lean software development is a translation of lean manufacturing principles and practices to the software development domain. Adapted from the Toyota Production System, [1] it is emerging with the support of a pro-lean subculture within the agile community. Lean offers a solid conceptual framework, values and principles, as well as good ...
ITIL security management describes the structured fitting of security into an organization. ITIL security management is based on the ISO 27001 standard. "ISO/IEC 27001:2005 covers all types of organizations (e.g. commercial enterprises, government agencies, not-for profit organizations). [1] ISO/IEC 27001:2005 specifies the requirements for ...
Knowledge-centered support. Knowledge-Centered Service ( KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation, [1] a non-profit alliance of service organizations.
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Learning alliance. A learning alliance is a diverse network of individuals committed to improving knowledge on a specific research topic. [1] Learning alliances are often made up of small networks of public, private and/or civil society actors seeking to further social or political change.
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