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2. Microsoft Dynamics 365 - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Dynamics_365

   Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.

3. Microsoft Customer Care Framework - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Customer_Care...

   Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named the ...

4. Microsoft takes its AI push to customer service call centers

   www.aol.com/news/microsoft-takes-ai-push...

   June 4, 2024 at 8:03 AM. By Stephen Nellis. (Reuters) - Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ...

5. Technical support scam - Wikipedia

   en.wikipedia.org/wiki/Technical_support_scam

   Technical support scams rely on social engineering to persuade victims that their device is infected with malware. [15] [16] Scammers use a variety of confidence tricks to persuade the victim to install remote desktop software, with which the scammer can then take control of the victim's computer.

6. Microsoft Online Services - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Online_Services

   Microsoft Online Services was Microsoft's hosted-software offering and was an early component of its software as a service strategy. [1] Microsoft Online Services was hosted by Microsoft and sold with Microsoft partners. [2] Initial services branded as 'Microsoft Online Services' included Exchange Online, SharePoint Online, Office ...

7. Get Help - Wikipedia

   en.wikipedia.org/wiki/Get_Help

   Get Help, known as Contact Support before the Windows 10 Creators Update, [1] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT ...