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The Business Administration Directorate ensures the daily functioning of ITA. Customer Care includes all functions that have regular customer contact, including account management and service desk management. The Engineering Directorate includes all functions associated with the design and development of new services and systems.
United StatesArmed Forces. The Defense Information Systems Agency ( DISA ), known as the Defense Communications Agency ( DCA) until 1991, is a United States Department of Defense (DoD) combat support agency composed of military, federal civilians, and contractors.
Washington Headquarters Services ( WHS) is a Department of Defense (DoD) Field Activity, created on October 1, 1977, to provide administrative and management support to multiple DoD components and military departments in the National Capital Region and beyond. WHS currently has approximately 1,200 civilian and military employees and 2,000 ...
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Army Knowledge Online ( AKO) was a web application that provided enterprise information services to the United States Army, joint, and Department of Defense customers. AKO was sunset in 2021. [1] The remaining following information is historical in nature. Enterprise services were provided to those customers on both classified and unclassified ...
Defense Information System Network. The Defense Information System Network (DISN) has been the United States Department of Defense 's enterprise telecommunications network for providing data, video, and voice services for 40 years. [1] The DISN end-to-end infrastructure is composed of three major segments: The sustaining base (I.e., base, post ...
Customer support. Travel Assistance Center (TAC) provides travel assistance to the Defense travel community before, during, and after official travel. The staff provide advice and assistance on the DTS, DoD travel card, travel policy, commercial travel services and programs, and allowances and entitlements.
Per the latest contract from the U.S Army Enterprise Service Desk (AESD), Science Applications (SAIC) will continue to provide software development and management services to the armed force.