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The Navy/Marine Corps Intranet ( NMCI) is a United States Department of the Navy program which was designed to provide the vast majority of information technology services for the entire Department, including the United States Navy and Marine Corps .
The National Center for Medical Intelligence ( NCMI ), formerly known as the Armed Forces Medical Intelligence Center, is a component of the United States Defense Intelligence Agency (DIA) responsible for the production of medical intelligence and all-source intelligence on foreign health threats and other medical issues to protect U.S. interests worldwide. [6] Headquartered at Fort Detrick ...
Customer support Travel Assistance Center (TAC) provides travel assistance to the Defense travel community before, during, and after official travel. The staff provide advice and assistance on the DTS, DoD travel card, travel policy, commercial travel services and programs, and allowances and entitlements. [4] TraX allows users to submit a help desk ticket and track the progress of open tickets.
Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations. The audit ensures that all problems reported by users have been adequately documented and that controls ...
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in. [3] [4] The initiative was created by Zendesk in ...
After the acquisition by HP, the application was rebranded as HP Service Manager and was included in the HP OpenView product suite. HP offers the application as a service desk solution that enables IT to work as a single organization, governed by a consistent set of processes to handle service delivery and support quickly and efficiently. [2]
AOL Tech Live Support provides 24x7 access to AOL experts along with assistance for nearly any technical issue you might have, on nearly any device.
Comparison of help desk issue tracking software. This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management .
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