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Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. [1] [2] [3] It is an alternative to the break/fix or on-demand ...
In computing, managed security services ( MSS) are network security services that have been outsourced to a service provider. A company providing such a service is a managed security service provider ( MSSP) [1] The roots of MSSPs are in the Internet Service Providers (ISPs) in the mid to late 1990s. Initially, ISP (s) would sell customers a ...
Service provider. A service provider ( SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, to other organizations. Although a service provider can be a sub-unit of the organization that it serves, it is usually a third-party or outsourced supplier.
A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, [15] and also to satisfy both Customer and IT Provider objectives.
Service integration and management. Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various ...
Software as a service ( SaaS / sæs / [1]) is a form of cloud computing in which the provider offers the use of application software to a client and manages all the physical and software resources used by the application. [2] The distinguishing feature of SaaS compared to other software delivery models is that it separates "the possession and ...
Datto RMM is a cloud-based remote monitoring and management platform that allows managed services providers to manage IT infrastructure with automation tools like networking monitoring, patch management, remote control and mass script deployment.
SAML-based products and services. Security Assertion Markup Language (SAML) is a set of specifications that encompasses the XML -format for security tokens containing assertions to pass information about a user and protocols and profiles to implement authentication and authorization scenarios. This article has a focus on software and services ...
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